Return & Refund Policy

At FunShopTop, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read the policy below to understand how returns, replacements, and refunds work.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

Products Eligible

✔ Women’s Dresses
✔ Men’s Shirts & T-Shirts
✔ Artificial Jewelry (only if unworn and unused)

Products Must Be

Unused
Unworn
In original packaging
With all tags intact
Returned within 7 days of delivery

Non-returnable Items

❌ Used or worn jewelry (due to hygiene reasons)
❌ Damaged items caused by customer
❌ Products without original packaging/tags
❌ Clearance/sale items (if mentioned on product page)

2. Return Reasons We Accept

Wrong product received
Size issue
Damaged product received
Defective product
Missing items in package
Different product from what was ordered

3. Return Process

To request a return:

Contact us within 7 days of delivery:
📞 +91 9619002581
📧 support@funshoptop.com
Provide:
- Order ID
- Product name
- Reason for return
- Photo/Video proof (if damaged or wrong item)
Our team will review and approve your request if eligible.
A pickup will be scheduled from your address.
(Reverse pickup availability depends on your location.)

4. Refund Process

Refunds are initiated only after we receive and inspect the returned item.

Your refund will be processed via:

Original payment method (UPI/Card/Wallet), or
Store credit (if preferred)

Refund timeline

3–5 working days after the returned product is approved
Bank/card processing time may vary

5. Replacement Policy

If you want to replace a product due to size, color, or damage:

Replacement is subject to stock availability
If the product is unavailable, a refund will be issued instead

6. Order Cancellation

Before Dispatch

You can cancel your order within 6 hours of placing it.
Full refund will be issued.

After Dispatch

Cancellation is not possible.
You may request a return after delivery.

7. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product:

Inform us within 24 hours of delivery
Provide unboxing video/photo proof
We will immediately arrange a replacement or refund

8. Shipping Costs for Returns

If the issue is from our side (wrong/damaged product) → Free return pickup
If the return is due to personal reasons (size issue / dislike) →
Return shipping charges may apply depending on location

9. Important Notes

Refund will be denied if the returned product is used, washed, damaged, or altered
FunShopTop reserves the right to deny returns in case of misuse of policy
Colors may slightly vary due to screen/lighting; this is not considered a defect

10. Contact Us

For return or refund requests, contact our support team:

📧 support@funshoptop.com
📞 +91 9619002581

We are here to ensure you have a smooth and happy shopping experience with FunShopTop.